We’re Here to Help
If you have a question about your order, delivery, or our products, we’re always happy to help.
We aim to respond to all emails within 24 working hours, and the best way to reach us is by email at
info@qualityginsengdirect.co.uk.
Our team is committed to providing friendly, reliable support and making sure you feel confident shopping with Quality Ginseng Direct.
Common queries answered
Frequently asked Questions
Orders are usually processed within 1 working day.
Once dispatched, UK delivery typically takes 1–3 working days, depending on your location and the delivery service selected at checkout.
We offer a 30-day money-back guarantee on all orders for your peace of mind.
We take great pride in our customer service, and if your order arrives in an unacceptable condition, please contact us at info@qualityginsengdirect.co.uk as soon as possible. Once reviewed, we will either issue a full refund within 48 hours or send out a replacement, depending on your preference.
Our goal is to ensure every customer feels confident and satisfied when shopping with Quality Ginseng Direct.
If you’ve entered an incorrect shipping address, please email us as soon as possible with the correct details and we’ll amend the order for you.
We dispatch orders early in the morning (Monday–Saturday), so changes must be made by 6:00am to ensure they’re applied in time.
As soon as your order is dispatched, our team will send you a confirmation email with your tracking details. You’ll be able to follow the included link to see the latest delivery updates
Our customer support team is here to help. Simply email us at info@qualityginsengdirect.co.uk, and we’ll get back to you within 24 working hours. We’re committed to providing friendly, reliable support and making sure your experience with Quality Ginseng Direct is a positive one.
If you’ve entered an incorrect shipping address, please email us as soon as possible with the correct details and we’ll amend the order for you.
We dispatch orders early in the morning (Monday–Saturday), so changes must be made by 6:00am to ensure they’re applied in time.
At present, we offer delivery within the UK only to ensure reliable and fast service.
For orders of up to 6 units, your items are usually sent in a letter-friendly box, so you don’t need to wait in for a courier.
For larger orders of up to 12 units, we still aim to send everything in one package whenever possible.
For orders above 12 units, your order may be split into two packages to ensure safe and secure delivery.