Customer Help
Friendly, reliable support from the team at Quality Ginseng Direct
Common purchase queries answered
Orders and Shipping
Orders are usually processed within 1 working day.
Once dispatched, UK delivery typically takes 1–3 working days, depending on your location and the delivery service selected at checkout.
You can create an account during checkout or directly from the “My Account” page.
Simply click My Account at the top of the website, enter your email address, and follow the steps to set a password.
Creating an account allows you to view your order history, track orders more easily, and manage your details for faster checkout in the future.
If you’ve entered an incorrect shipping address, please email us as soon as possible with the correct details and we’ll amend the order for you.
We dispatch orders early in the morning (Monday–Saturday), so changes must be made by 6:00am to ensure they’re applied in time.
As soon as your order is dispatched, our team will send you a confirmation email with your tracking details. You’ll be able to follow the included link to see the latest delivery updates
No — we do not store your credit or debit card details.
All payments are processed securely by our trusted payment providers, and your card information is encrypted and handled in line with industry-standard security protocols.
At no point do we have access to, or store, your full card details on our servers.
Yes. All prices displayed on our website are inclusive of VAT, where applicable.
There are no additional VAT charges added at checkout.
At present, we offer delivery within the UK only to ensure reliable and fast service.
For orders of up to 6 units, your items are usually sent in a letter-friendly box, so you don’t need to wait in for a courier.
For larger orders of up to 12 units, we still aim to send everything in one package whenever possible.
For orders above 12 units, your order may be split into two packages to ensure safe and secure delivery.
If you need to swap an item
Returns and Exchanges
We offer a 30-day money-back guarantee on all orders.
If you’re not completely satisfied with your purchase, you can return your items within 30 days of delivery for a refund.
If your order arrives damaged or in an unacceptable condition, please contact us by email and we’ll be happy to issue a full refund or send a replacement, usually within 48 hours of resolving the issue.
We’re very sorry if this happens. If you receive an incorrect item, please email us as soon as possible with your order number and a brief description of the issue.
We’ll arrange to send the correct item straight away or issue a full refund, depending on your preference. Our team will make sure the issue is resolved quickly and with as little inconvenience as possible.
We take great care when packing our orders, but if your item arrives damaged, please email us as soon as possible with your order number and a brief description of the issue.
We’ll arrange a replacement to be sent out promptly or issue a full refund, depending on your preference. Our team will make sure this is resolved quickly and with minimal inconvenience.
Once your return has been approved, we’ll email you with full return instructions.
Authorized returns should be sent to:
Quality Ginseng Direct,
130 Hulme High Street,
Manchester,
M15 5JP
Please make sure your order number is included inside the package so we can process your return as quickly as possible.
Our customer support team is here to help. Simply email us at info@qualityginsengdirect.co.uk, and we’ll get back to you within 24 working hours. We’re committed to providing friendly, reliable support and making sure your experience with Quality Ginseng Direct is a positive one.
If you’ve entered an incorrect shipping address, please email us as soon as possible with the correct details and we’ll amend the order for you.
We dispatch orders early in the morning (Monday–Saturday), so changes must be made by 6:00am to ensure they’re applied in time.
Yes — as long as your order hasn’t been dispatched yet.
If you need to change or cancel your order, please email us as soon as possible at info@qualityginsengdirect.co.uk with your order number and request.
We dispatch orders early in the morning (Monday–Saturday), so any changes or cancellations need to be requested before 6am on the day of dispatch. Once an order has been sent, we’re unable to make changes, but we’ll be happy to help with a return if needed.
Yes. If an item you’re interested in is currently sold out, please email us at info@qualityginsengdirect.co.uk.
Let us know which product you’d like to pre-order, and we’ll be happy to advise on availability and expected restock times